/* Styles tickets.php — externalisé pour mise en cache navigateur */
.tickets-container {
    background: rgba(10, 14, 22, 0.7);
    backdrop-filter: blur(12px);
    border: 1px solid rgba(197, 160, 89, 0.2);
    border-radius: 14px;
    padding: 30px;
    box-shadow: 0 15px 40px rgba(0, 0, 0, 0.4), 0 0 20px rgba(197, 160, 89, 0.1);
    position: relative;
    overflow: hidden;
    margin-top: 30px;
}

.tickets-container::after {
    content: '';
    position: absolute;
    top: 0; left: 0; width: 100%; height: 3px;
    background: linear-gradient(90deg, transparent, #C5A059, transparent);
    opacity: 0.6;
    z-index: 2;
}

.ticket-tabs {
    display: flex;
    border-bottom: 1px solid rgba(197, 160, 89, 0.2);
    margin-bottom: 25px;
    gap: 15px;
    flex-wrap: wrap;
}

.ticket-tab-btn {
    background: transparent;
    border: none;
    color: rgba(255, 255, 255, 0.5);
    padding: 10px 20px;
    font-size: 1.05rem;
    font-weight: 600;
    cursor: pointer;
    border-bottom: 2px solid transparent;
    transition: all 0.3s ease;
    display: flex;
    align-items: center;
    gap: 8px;
}

.ticket-tab-btn:hover {
    color: #fff;
    border-bottom-color: rgba(197, 160, 89, 0.4);
}

.ticket-tab-btn.active {
    color: #C5A059;
    border-bottom-color: #C5A059;
}

.ticket-tab-content { display: none; }
.ticket-tab-content.active {
    display: block;
    animation: ticketPageFadeIn 0.4s ease;
}

@keyframes ticketPageFadeIn {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Form Inputs */
.ticket-field {
    background: rgba(15, 20, 30, 0.8) !important;
    border: 1px solid rgba(197, 160, 89, 0.2) !important;
    color: #fff !important;
    border-radius: 8px !important;
    padding: 12px 16px !important;
    transition: all 0.3s ease;
    font-size: 0.95rem;
}

.ticket-field:focus {
    border-color: #C5A059 !important;
    box-shadow: 0 0 10px rgba(197, 160, 89, 0.3) !important;
    outline: none !important;
}

/* Redesign Toast */
.ticket-toast {
    position: fixed;
    bottom: 30px;
    right: 30px;
    background: rgba(10, 14, 22, 0.95);
    border: 1px solid #C5A059;
    color: #fff;
    padding: 15px 30px;
    border-radius: 8px;
    box-shadow: 0 15px 40px rgba(0,0,0,0.6);
    z-index: 9999;
    display: flex;
    align-items: center;
    gap: 12px;
    transform: translateY(100px);
    opacity: 0;
    transition: all 0.3s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    font-weight: 600;
}

.ticket-toast.show {
    transform: translateY(0);
    opacity: 1;
}

.ticket-toast-success { border-color: #34d399; }
.ticket-toast-error { border-color: #ef4444; }

/* General Ticket Layout inside lists */
.ticket-item {
    background: rgba(15, 20, 30, 0.5);
    border: 1px solid rgba(197, 160, 89, 0.1);
    border-radius: 10px;
    padding: 16px 20px;
    margin-bottom: 15px;
    transition: all 0.3s ease;
    cursor: pointer;
}

.ticket-item:hover {
    border-color: rgba(197, 160, 89, 0.3);
    background: rgba(15, 20, 30, 0.7);
    transform: translateY(-2px);
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.3);
}

.ticket-item-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
}

.ticket-item-title {
    font-size: 1.1rem;
    font-weight: 700;
    color: #fff;
}

.ticket-badge {
    padding: 5px 12px;
    font-size: 0.8rem;
    font-weight: 700;
    border-radius: 20px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.ticket-badge.received {
    background: rgba(59, 130, 246, 0.2);
    color: #60a5fa;
    border: 1px solid rgba(59, 130, 246, 0.4);
}

.ticket-badge.progress {
    background: rgba(245, 158, 11, 0.2);
    color: #fbbf24;
    border: 1px solid rgba(245, 158, 11, 0.4);
}

.ticket-badge.resolved {
    background: rgba(16, 185, 129, 0.2);
    color: #34d399;
    border: 1px solid rgba(16, 185, 129, 0.4);
}

.ticket-badge.rejected {
    background: rgba(239, 68, 68, 0.2);
    color: #f87171;
    border: 1px solid rgba(239, 68, 68, 0.4);
}

.ticket-item-meta {
    font-size: 0.85rem;
    color: rgba(255, 255, 255, 0.5);
    margin-top: 6px;
    display: flex;
    gap: 20px;
}

.ticket-item-meta span {
    display: flex;
    align-items: center;
    gap: 5px;
}

.ticket-item-body {
    display: none;
    margin-top: 15px;
    padding-top: 15px;
    border-top: 1px solid rgba(197, 160, 89, 0.15);
    font-size: 0.95rem;
    color: rgba(255, 255, 255, 0.85);
    line-height: 1.6;
    word-break: break-word;
}

.ticket-item.expanded .ticket-item-body {
    display: block;
    animation: ticketExpandSlide 0.3s ease;
}

@keyframes ticketExpandSlide {
    from { opacity: 0; transform: translateY(-5px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Discussion Forum and Replies CSS */
.ticket-reply-item {
    padding: 12px 16px;
    border-radius: 8px;
    margin-bottom: 12px;
    background: rgba(255, 255, 255, 0.04);
    border-left: 3px solid rgba(255, 255, 255, 0.2);
    transition: all 0.2s ease;
}
.ticket-reply-item:hover { background: rgba(255, 255, 255, 0.07); }
.ticket-reply-item.gm-reply {
    background: linear-gradient(135deg, rgba(197, 160, 89, 0.12) 0%, rgba(197, 160, 89, 0.03) 100%);
    border: 1px solid rgba(197, 160, 89, 0.25);
    border-left: 4px solid #c5a059;
}
.ticket-reply-item.gm-reply:hover {
    background: linear-gradient(135deg, rgba(197, 160, 89, 0.18) 0%, rgba(197, 160, 89, 0.05) 100%);
}
.ticket-reply-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 0.8rem;
    color: rgba(255, 255, 255, 0.5);
    margin-bottom: 6px;
}
.ticket-reply-author {
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 6px;
}
.ticket-reply-author.gm-author { color: #c5a059; }
.ticket-reply-content {
    font-size: 0.9rem;
    color: rgba(255, 255, 255, 0.9);
    line-height: 1.5;
    white-space: pre-wrap;
    word-break: break-word;
}
.ticket-replies-list {
    padding: 8px;
    background: rgba(0, 0, 0, 0.25);
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.05);
}
.gm-controls-bar {
    background: rgba(197, 160, 89, 0.05) !important;
    border: 1px dashed rgba(197, 160, 89, 0.3) !important;
}

/* Filter Controls */
.filters-panel {
    background: rgba(15, 20, 30, 0.4);
    border: 1px solid rgba(197, 160, 89, 0.1);
    border-radius: 8px;
    padding: 15px;
    margin-bottom: 20px;
    display: flex;
    flex-wrap: wrap;
    gap: 15px;
}

.filter-select {
    background: rgba(10, 14, 22, 0.9) !important;
    border: 1px solid rgba(197, 160, 89, 0.2) !important;
    color: #fff !important;
    padding: 8px 12px !important;
    border-radius: 6px !important;
    font-size: 0.9rem !important;
}

/* Admin / GM Specific */
.admin-badge {
    background: linear-gradient(135deg, #C5A059, #8C6F32);
    color: #fff;
    font-size: 0.75rem;
    font-weight: 700;
    padding: 3px 8px;
    border-radius: 4px;
    text-transform: uppercase;
    margin-left: 10px;
    vertical-align: middle;
}

.gm-status-selector {
    background: rgba(10, 14, 22, 0.95) !important;
    border: 1px solid rgba(197, 160, 89, 0.4) !important;
    color: #fff !important;
    font-size: 0.8rem !important;
    font-weight: 700 !important;
    border-radius: 20px !important;
    padding: 0 24px 0 12px !important;
    cursor: pointer !important;
    height: 28px !important;
    line-height: 26px !important;
    box-sizing: border-box !important;
    display: inline-block !important;
    vertical-align: middle !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
}

.gm-status-selector:focus {
    outline: none !important;
    border-color: #C5A059 !important;
}

.header-section {
    text-align: center;
    margin-bottom: 40px;
}

.header-section p {
    color: rgba(255, 255, 255, 0.6);
    max-width: 700px;
    margin: 0 auto;
}